Line XVR 16 FAQ
Q: Admintool requests a password.
A separate password is used for the Admintool function that is independent from the Line user password. The default password is ‘admin’, which can only be changed through Admintool: Settings -> Change password…
Q: How can I reset the Admintool password?
A: Follow these steps:
Q: How can I reset the Line user-administrator password?
A: Possible options:
Q: How can I do a factory reset?
A: To perform a full factory reset of all the Line XVR settings, including all Line settings:
Q: The observation post does not connect to the XVR that is visible in Admintool.
A: Possible reasons:
Q: The XVR does not recognise the hard drive.
A: Possible reasons:
Q: How can I copy files from the HDD to the Ext4 file system in Windows?
A: To copy records from the hard drive to the Ext4 file system, install the ext2fsd driver. You can download the latest driver version from http://www.ext2fsd.com/. Then find the drive and assign it a letter – there are several ways of doing this:
We recommend using the HDD in read only mode, you should not record to the drive (move files) because of the peculiarities of the Ext4 system.
Q: The IP camera does not display locally in the XVR interface, but it is visible on the client PC.
A: A possible reason is the use of video stream in MPEG4 compressed format. To work with the XVR the IP camera must be reconfigured for H.264 or MJPEG compression.
Q: Can the recorder provide an RTSP stream?
A: Starting from firmware v20180702, the XVR can give each channel a separate RTSP URL.
Examples of stream URLs:
More information can be found in Specifications.
Q: Which ports does the XVR use?
A: The default ports are:
You can change ports in the XVR administration.
Q: When viewing the archive from several cameras locally at the same time, the “Did not record” message appears. When viewing one camera, the archive plays.
A: When viewing the archive from several cameras at the same time, the archive is played in the second stream. When switching to single camera display, the XVR plays the first stream archive skipping empty fragments when recording for detection.
Q: Can the XVR be used as a client workstation?
A: The XVR can take video and audio streams from the Line servers / recorders and display an image on connected monitors. Up to 16 cameras can be connected. The source archive will not be available, but the device can record its archive if there is a directory for recording and corresponding settings.
Q: I can’t connect to the XVR by domain name.
A: Possible reasons:
Q: How can I change the IP camera video stream settings?
A: To get the most stable video streams, the XVR is connected to the IP camera in ‘View only’ mode; therefore, all stream settings must be made through the camera’s web interface once during initial system configuration.
Q: Artifacts on the IP camera image.
A: First, make sure that the settings for the IP camera connection to the Line channel use the TCP option. Secondly, check that the bitrate settings shown on the camera do not exceed the standard values for the used resolution (1.3 MP – about 2 Mbit, 2 MP – about 4 Mbit, 3 MP – about 6 Mbit). The total bitrate for the device must not exceed 64 Mbit/s.
Q: Recording to a network resource does not work.
A: First, make sure that the device has the latest firmware version. If possible, check if the network resource can be accessed from another computer in the same local network as the XVR. During configuration, there are several requirements for the specified parameters:
Q: Network resource recording stops after a while.
A: If the network resource is located on a computer running Microsoft Windows, you should make the following changes to the registry:
You can make these changes using the windows-share.reg file. After making changes to the registry you must restart the computer.
Q: How can I upgrade the XVR firmware?
A: Complete the following steps to upgrade the XVR firmware:
The firmware will be automatically upgraded and the device will be restarted. Save settings and licence information. You can also save settings by clicking Settings − Backup Line Settings…